Terms and conditions

Shipping & Delivery

Generally orders are processed and shipped by the next business day after receipt of your order. All online orders will be shipped via Standard Delivery. Please allow 7-10 business days for delivery within the continental US.
If you require or prefer expedited shipping, please call us at 800-745-8252 (8:30 AM – 4:30 PM EST) for availability and rates. Orders with expedited shipping must be placed before 11:00 AM EST for same-day processing.

Discounts

We do offer quantity discounts on select items as well as special bookstore and non-profit rates. Please contact us directly for these discounts and rates.

Returns and Refunds

Class Returns and Refunds - 

You may receive a partial refund within the first 30 days of purchasing a class.  Refunds will be prorated based on class material usage and percentage of class completion. Shipping and handling charges are not refundable. Due to health and safety concerns, thermometers will not be refundable.  Any class materials must be in resalable condition. We will issue refund after receipt of the returned product.

There will be NO REFUNDS after 30 days of purchase.

Store Products Returns and Refunds -

CCL has a 30-day return policy, beginning the day of shipment for items purchased in our store.  All items submitted for return and refund must be in resalable condition. Due to health and safety concerns, thermometers are non refundable. We will issue refund after receipt of the returned product. Shipping and handling charges are not refundable.

Overview & FAQ's on Returns and Refunds

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t guarantee you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

 

Process

If you are in need of a refund or exchange it is always best to call the office first to discuss.  Please call us at 1-800-745-8252 or email orders@ccli.org

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

 

Shipping returns

To return your product, you should mail your product to:

Couple to Couple League International

5440 Moeller Ave Suite 149

Cincinnati, OH 45212

 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

Late or missing refunds

If you haven’t received a refund yet, and you have an email from us stating your refund has been approved, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at orders@ccli.org.

Thermometer Replacement Policy

If you receive a faulty thermometer, we will gladly replace it within 30 days of purchase.  Please call us at 1-800-745-8252.

Texting

By calling or texting the phone numbers 513-471-2000, (800) 745-8252 or (800) 214-6028, you agree to receive non-marketing text messages from our staff.  If you no longer wish to receive text Messages, you may opt out at any time by letting the office know.

Questions?

Call us at 800-745-8252.

Contact Information

The Couple to Couple League International, Inc.
5440 Moeller Avenue Suite 149
Cincinnati, OH 45212

Hours: 8:30 - 4:30 Eastern M-F

By calling or texting the phone numbers above, you agree to receive non-marketing text messages from our staff.  If you no longer wish to receive text messages, you may opt-out at any time by contacting the office.

 

Phone: (513) 471-2000
Toll free: (800) 745-8252
Español:  (800) 214-6028
Fax: (800) 745-8252

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